Creating / Adding New Doctivity Users

How do I add new users?

• Adding new Doctivity users is currently an admin feature handled by Doctivity Health staff. Please send an email to support@doctivityhealth.com for assistance. 
• You will need to provide a new user’s First Name, Last Name, Email Address, and Phone Number. The phone number should be able to receive SMS messages for TFA, which is required. 

How do I delete users?

• Doctivity inactivates users that should no longer have access to the system, versus deleting them. This keeps the history of Activity Notes and other user actions in the system.
• Inactive users can no longer access Doctivity or any of the data in it.
• To have a user inactivated please send an email to support@doctivityhealth.com. Include the first and last name of the user as well as their email address and phone number. 
• Note- Users who do not log in to Doctivity for 90 days will be automatically inactivated. If this occurs, please email Doctivity to re-enable a user.

My user is inactive. What do I do?

• Users who do not log in to Doctivity for 90 days will be automatically inactivated. If this occurs, please email Doctivity at support@doctivityhealth.com to re-activate a user. Include the first and last name of the user as well as their email address and phone number. 
• Inactive users can no longer access Doctivity or any of the data in it.
• Doctivity inactivates users that should no longer have access to the system, versus deleting them. This keeps the history of Activity Notes and other user actions in the system.